An effective MEPCO complaint center is provided by Multan Electric Power Company (MEPCO) to give customers a reliable and constant supply of electricity. However, a MEPCO bill occasionally may experience unforeseen and persistent issues, upsetting clients. As a result, the management established a well-organized MEPCO complaint cell where you can conveniently submit your electricity-related complaints either online or offline.
The MEPCO personnel are accessible around the clock to handle your problems like MEPCO bill history in a priority manner. Let’s take a closer look at the MEPCO Complaint numbers and its entire system.
| MEPCO Regional Complaint Centers | Phone Number |
| Bahawalnagar | 063-9239031 |
| MEPCO Complaint Bahawalpur Center | 062-9250102 |
| Dera Ghazi Khan | 064-9239229 |
| Multan | 061-9220198 |
| Muzaffargarh | 066-9200065 |
| Rahim Yar Khan | 068-9230160 |
| MEPCO Complaint Sahiwal Center | 040-9200305 |
| Vehari | 067-3360282 |
How to Register Online MEPCO Complaint?
How do I complain to MEPCO? The MEPCO complaint center is a structured procedure for resolving electricity-related complaints from customers. It offers a well-managed online method for Multan electrical customers to lodge their grievances. In addition, the MEPCO team monitors the progress of each complaint and works with the appropriate staff members to find a speedy resolution. There are some ways to register your online MEPCO Complaint. You can file the complaint through your registered email address.
| MEPCO Regional Complaint Centers | MEPCO Complaint Email Addresses |
| Bahawalnagar | [email protected] |
| Bahawalpur | [email protected] |
| Dera Ghazi Khan | [email protected] |
| Multan | [email protected] |
| Muzaffargarh | [email protected] |
| Rahim Yar Khan | [email protected] |
| Sahiwal | [email protected] |
| Vehari | [email protected] |
Submit MEPCO Complaints through the PITC Portal
The official website of the Power Information Technology Company (PITC) has an online complaint form that MEPCO customers can use to register their issues. Here, you must complete the application in the manner described below:
- Select your account type and enter your Mobile Number, CNIC, or Reference Number. When you click the Search icon in the display, the number of connections related to that specific information will be displayed.
- Choose the specific account for which you must lodge a complaint. The ‘Customer Information’ will show all the account’s personal information, including Home Address, CNIC, Email, and Contact Number, Email, CNIC.
- The ‘Complaint Details’ Section will then appear, where you can input your complaint, add the address of the nearest location, and select the category and kind of complaint.
- The pictures can serve as additional evidence of your issue. To complete the complaint submission process at the PITC Portal, click the “Register Complaint” icon.
Complaint through Roshan Pakistan Mobile Application
MEPCO complaint app has been released by the Ministry of Energy’s Power Division to handle customer complaints online. The steps for the Roshan Pakistan App:
- Search and download the Roshan Pakistan App from the Google Play Store.
- Various options will be available on the app’s interface, including load management, CNIC registration, complaint submission, billing details, and a bill calculator.
- Select the nature and category of your complaint. Add your name, reference number, mobile number (e.g., 923012345678), location that is closest to you, and details of your complaint.
- To complete the process, click the ‘Register Complaint’. A “Ticket Number” allows you to check the status of your complaint online.
Types of Complaints from MEPCO Customers
There are numerous problems that customers may run into while complaining about MEPCO electricity. The following are some typical electric complaints:
Incorrect Billing
When customers receive unforeseenly large MEPCO electricity bills, this type of MEPCO complaint occurs. Inaccurate meter readings, poor meter connections, or inaccurate tariff calculations can all lead to this kind of billing issue.
Voltage Variability
Poorly managed electricity supplies can result in voltage fluctuations (either high or low), which can lead to overheating or even long-term damage to electrical equipment.
Unreliable Meter Connection
Meter-related complaints happen when electricity meters malfunction, do not accurately measure power consumption, or need maintenance. Customers can report problems and ask for testing, replacement, or repair of their meters through the MEPCO complaint center.
Power interruptions
Power outages are periodic or protracted interruptions in the electricity. Distribution network flaws, uncontrolled voltage, subpar infrastructure, or unforeseen maintenance are all potential causes of this problem.
Ineffective and slow customer service
Poor customer service, slow response times, or terrible teamwork with customer care representatives fall under this category. Customers can talk about these concerns at the MEPCO office that is closest to them or by dialing 118.
Theft of electricity
We should report any suspicious electricity theft activity in our neighborhood as good Pakistani citizens. To prevent direct connection and power theft, MEPCO adheres to tight policies. As a result, MEPCO Multan urges customers who have complaints to call the Customer Care Representative on 0800-84338.
Customer Bill Complaint Online
Have you ever gotten a Multan Electricity and Power Company bill that was erroneous, whether it was due to a false meter reading, an unusually high tariff, or an incorrect reference number and customer name? If so, do you know how to file a complaint with Multan Electric Power Company for a bill correction? If you don’t know how to make a consumer complaint in person or online with the MEPCO office, just follow the directions below to promptly submit your MEPCO complaint! To find out the whole process and rules, keep reading.
Procedure for MEPCO Bill Correction Complaints
Customers of MEPCO have two options for reporting an inaccurate bill: online or in person at the nearest MEPCO office. The online complaint process, however, is quick, simple, and time-saving.
Customers of MEPCO can contact 118 directly or send an SMS to 8118 to lodge their complaints about inaccurate bills, prolonged delays in MEPCO new connection, electricity theft, or any other energy-related problem.
Online Complaint Submission at the MEPCO Office
Visit your nearby MEPCO Complaint Center during business hours to discuss your problem or submit a complaint in person. Please don’t forget to bring duplicate bills that are at least two months old for the complaint. The MEPCO staff carefully considers your situation, examines the surroundings, and provides you with an approximate schedule to have the problem resolved as quickly as feasible.
You can track the status of your complaint online by using the diary number the management can give you. Depending on the type and severity of the issue, MEPCO bill rectification complaints are often answered between 24 hours to a week. You can also get the updates about MEPCO complaint on MEPCO MIS.
Online MEPCO Bill Correction Complaint Process
The simple actions listed below should be followed to file an online complaint to the MEPCO customer complaint unit:
- Visit MEPCO’s main website at mepco.com.pk.
- Select “Bill Correction” under the Customer Care menu.
- The screen will display a customer bill correction form online.
- Include all necessary details, including name, email address, mobile number, and SDIV/DIV/CIR code.
- If you require assistance interpreting a mandatory information column in the form, you may also ask the office staff for assistance.
- The management will then approve your request for a bill correction and forward a properly signed scanned copy of it to the relevant computer office.
- Your registered email address will shortly get a confirmation email for a bill correction.
MEPCO Head Office Complaint Number Directory
| MEPCO Officer | Office Phone Number | Mobile Number |
| CEO | 061-9220222 | 0345-4401111 |
| PA to CEO | 061-9220222-2002 | 0333-6142149 |
| PA/CO | 061-9220205- 2005 | 0300-9632289 |
| Staff Officer | 061-9220205-2005 | 0300-8730910 |
Remember to carefully calculate your MEPCO bill payment online before making a complaint through MEPCO head office, complaint number 061-9220273.
Conclusion
You may quickly determine your projected bill amount by using an online MEPCO bill calculator for this purpose. You can use the MEPCO complaint center to register your complaint.